Subscribe and save 15% | Free Shipping on orders over €35 to BE NL LU FR & DE

Your questions are unique.
But some are frequently asked.

Need something? We’re here to help. Search our FAQs for
answers to anything you might be wondering.

Your Suplibox

Are Suplibox supplements safe for children?

Our supplements are not suitable for children.

How do I know when is best to take my supplements?

For specific information on the best time to take each supplement, visit the interesting facts section on each product page.

Can I take all of my supplements at the same time?

You can take all of your supplements at the same time, and if you do, we recommend earlier in the day and with a meal and water to help the absorption of the vitamins and minerals. Avoid taking with caffeine as this can prevent absorption and increase excretion.

In order to obtain maximum benefit, we recommend that you visit the interesting facts section on each product page for specific information on the best time to take each supplement.

We recommend speaking with your doctor about interactions if you are taking any prescription medications, or if you have a medically diagnosed deficiency.

How long will it take before I feel the effects of my supplements?

Vitamin and mineral supplements are not medications, and therefore not designed to cure any illnesses. However, if you are currently deficient in a particular nutrient, then it's likely you'll notice a difference very early on.

Where should I store my supplements?

Wherever is most convenient for you! In the kitchen, on your nightstand, in the car… wherever you store them please ensure they are kept out of direct sunlight.

Is it that bad to take supplements that have passed their expiry date?

We wouldn't recommend taking supplements that are past their expiry date as, after this date, the active ingredients might be less effective. You can find the expiry date of your supplements on the label.

Where do I find the nutritional information, like on a bottle of vitamins?

For one-time purchases, each of our biodegradable sachets have a biodegradable label on the back, which details the nutritional information.

For 3-Month Eco-Subscriptions, the boxes containing the biodegradable sachets have a label with nutritional information on the back and the name of the supplements on the front of the box!

What are my Suplibox supplements made from?

With our wide range of supplements, we have power to enhance our nutritional offering by combining the high-dose of traditional bioavailable vitamins and minerals from natural base ingredients (concentrated in the lab) with food-state natural supplements that contain a matrix of complex nutrients including antioxidants, medicinal herbs and plant extracts. Our supplements are food grade and all are 100% free from unnecessary additives and potentially harmful fillers and bulking agents which can block absorption of key nutrients.

Can I recycle / compost your packaging?

All of our packaging is 100% recyclable and our sachets are 100% compostable.

Are your supplements Kosher and Halal friendly?

Yes. All our supplements are Kosher and Halal friendly.

Your order

How do I place an order?

On our website, you can choose to take our quiz to get a personalised recommendation based on your health and lifestyle needs; choose from one of Bundles; or, if you know what you need, select items individually. Add your creations to your cart and when you have completed your order, simply 'go to checkout'.

What forms of payments do you accept?

Visa, Mastercard, Bancontact, Apple pay, GPay, iDeal, AMEX, Maestro, PayPal, ShopPay

What is your return policy?

Unfortunately, we are unable to offer refunds on a personalised Suplibox but all other products can be returned within 14 days provided they are unopened and in perfect condition. Once we receive the product, we will happily refund your purchase minus a restocking fee. Please do not forget to include a note with your name, email address and postal address so that we are able to refund your account. If you wish to return a product, please contact us and we will be happy to help!

My Suplibox is damaged, what should I do?

Please contact our Customer Support team and we will send a replacement.

I received the wrong order, what should I do?

Please contact our Customer Support team and we will send a replacement.

I haven’t received my order, what should I do?

Please contact our Customer Support team and we will send a replacement.

My order is experiencing a delay. What should I do?

Contact us and we’ll contact the courier company directly. We’ll make sure you get your Suplibox as soon as possible.

Your subscription

I have a subscription but I don’t seem to have an account. Why?

When you sign up to Suplibox, you receive an “activate your account” email. You need to click on the link and choose a password. Once you have done this, you can log in to your account here. If you can’t find the email just get in touch here and we’ll resolve it for you.

How does the subscription work?

We will take payment from your chosen payment method. Subscriptions will auto renew every 90 days to make sure your Suplibox subscription is not interrupted, unless you make any amendments to your subscription.

Can I cancel my subsription?

Yes. You can cancel your subscription at any time by logging into the 'Account' section of the website, using the email you signed up with. From there, you click on 'Subscriptions' where there is a red button labelled "Cancel subsctiption". After you have cancelled your subscription, you will receive a confirmation email.

Can I change the date of payment for my monthly subscription?

Please contact our customer support team who will be happy to help.

Can I change my next order date?

Please contact our customer support team who will be happy to help.

When will I receive my Suplibox subscription?

Your order is processed every 90 days starting from the date of the first order. Sometimes
courier times may vary.

How do I add products to my subscription?

Please contact our customer support team who will be happy to help.

How do I remove products from my subscription?

Please contact our customer support team who will be happy to help.

How do I update my billing information?

Easy, just Log In and head to 'Subscriptions', click on 'Edit' next to the shipping details and then edit.

How do I update my card details?

Easy, just Log In and head to 'Subscriptions', click on 'Edit' next to 'Payment Method' and then edit.

How do I update my address?

Easy, just Log In and head to 'Subscription', click on 'Edit' next to 'Shipping' and then edit.

Your account

I’ve forgotten my password, how do I reset it?

Click on the “Forgotten password” link on the account login page or find it here.

Can I change my personal details on My Account?

Go to the 'Account' section of the website to edit any personal details entered at registration, or contact us and a member of the team will be happy to provide you with any support you need.

How do I update my delivery address?

You can update your delivery address at any time by logging into the 'Account' section of the website using the email you signed up with and heading to "Account Details".

If payment has already been processed and you need to change the address, contact us as soon as possible and a member of the team will try and change this for you before it is despatched.

Delivery & tracking

Can I track my order?

Yes, you will receive an email with tracking info once your order is on its way.

Do you ship overseas?

Yes. We ship to most countries in the EU. Shipping fees will apply.

About Suplibox

Who is Suplibox?

At Suplibox, our mission is simple. We want to bring you the highest quality, most effective, sustainably sourced supplements with the best ingredients. They are backed by real science and tailored just for you and your health and lifestyle needs.

Does Suplibox develop its own products?

Yes, our leading team of scientists oversee the development process ensuring we develop formulations that are safe and effective. Our products are developed to ensure the highest quality and potency combined to ensure the best possible value.

What is the cost?

The cost will vary depending on what supplements are recommended for you. Our prices are per supplement, per 30 days. So if the price says €7, that means its €7 for 30 capsules (or €0.23 per day).

Are your supplements really personalised for me?

Absolutely. Our supplements are tailored to your individual needs based on your answers to our online quiz. The vitamins and minerals we recommend are those which our leading pharmaceutical team believe will best fit your health goals and lifestyle needs.

How often should I take the quiz?

Different lifestlyes have different needs! If your lifestyle changes, it’s likely that your supplements will need to change too. We recommend that you retake our quiz every 6 months; but you’re welcome to take the quiz as often as you like!

How do I contact Suplibox?

You can get in touch with us with any questions or comments here. Our opening hours hours are 9:00am - 5.30pm, Monday - Friday (excluding bank holidays). Our customer support team will get back to you as soon as they can. We can’t wait to hear from you!

Other

Where can I find the allergen information?

All information of this nature can be found on the product page of each supplement or on the label.

Are your supplements Gluten and Lactose free?

Yes. All information of this nature can be found on the product page of each supplement.

I have an allergy, can I modify my subscription?

If you are allergic to any of the ingredients in your Suplibox please contact us and we'll do all we can to find a suitable alternative for you.

Are Suplibox products Vegan friendly?

Many of our supplements are vegan friendly, but make sure to check, you can see this information within the product pages.

I take regular medication, can I take Suplibox supplements too?

If you are taking prescription medication or have any existing medical conditions, we recommend you consult your doctor, pharmacist or other health care professional before using any of our supplements.

I have pre-existing health conditon(s), is it safe to take Suplibox supplements?

If you are taking prescription medicine or have any existing medical conditions, we recommend you consult your doctor, pharmacist or other health care professional before taking any supplements.

Covid-19 Deliveries

Our normal delivery advice is to allow 3-5 working days to receive your Suplibox in Benelux, 5-7 working days to most European countries and 10-14 working days for international deliveries outside of Europe (to most countries). However, due to the retrictions that are in place as a result of Covid-19, both Suplibox and our customers may start to experience delays for deliveries. We will keep you updated if we experience any significant delays and will try to deliver your Suplibox as soon as we can.

If you have any questions please feel free to reach out to our customer support team here.